Show previous messages on android not working

0 votes
152 views
asked Jul 29, 2015 in Technical by anonymous
Hi support team plz i want to know why when press on show previous messages in android client nothing happens the old messeges does not load, thank you.

Regards
Bassam

1 Answer

0 votes
answered Jul 30, 2015 by Ramesh Rangan (10,100 points)
Can you please make sure that your server has all data history. We have verified & able to view all previous chat history.

Hope this helps you.
commented Jul 30, 2015 by anonymous
yes the server log is from 19th of this month but I can only see 3 days back from today, on the web client I can see all the log but not on android client.

thank you.
commented Jul 31, 2015 by Ramesh Rangan (10,100 points)
Can you contact support@srimax.com with some more details like whether you get any alert message when press on show previous messages?
commented Jul 31, 2015 by anonymous
no I don't get any alert messages
commented Jul 31, 2015 by Ramesh Rangan (10,100 points)
I see! Please contact support@srimax.com to discuss more.
commented Jul 31, 2015 by anonymous
ok I will , thank you.
commented Jul 31, 2015 by Ramesh Rangan (10,100 points)
Thank you, Bassam.
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