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Show previous messages on android not working
0
votes
947
views
asked
Jul 29, 2015
in
Technical
by
anonymous
Hi support team plz i want to know why when press on show previous messages in android client nothing happens the old messeges does not load, thank you.
Regards
Bassam
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1
Answer
0
votes
answered
Jul 29, 2015
by
Ramesh Rangan
(
10.1k
points)
Can you please make sure that your server has all data history. We have verified & able to view all previous chat history.
Hope this helps you.
commented
Jul 29, 2015
by
anonymous
yes the server log is from 19th of this month but I can only see 3 days back from today, on the web client I can see all the log but not on android client.
thank you.
commented
Jul 30, 2015
by
Ramesh Rangan
(
10.1k
points)
Can you contact support@srimax.com with some more details like whether you get any alert message when press on show previous messages?
commented
Jul 30, 2015
by
anonymous
no I don't get any alert messages
commented
Jul 30, 2015
by
Ramesh Rangan
(
10.1k
points)
I see! Please contact support@srimax.com to discuss more.
commented
Jul 30, 2015
by
anonymous
ok I will , thank you.
commented
Jul 30, 2015
by
Ramesh Rangan
(
10.1k
points)
Thank you, Bassam.
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