Sorry for the delay happened to respond on your ticket. As our working hours is from 10:00 AM IST to 7:00 PM IST, we couldn’t respond you immediately.
By the way, can you please ensure that you are using the Output Messenger - latest Client Version # 1.4.1? If not, please update that latest version and try again.
Otherwise, if you are experiencing the problem with the latest Client, please provide us your TeamViewer details at email@example.com that will help us to trace out the cause and fix it.
Thanks for your patience.