What happens to chat logs when a user is deleted

0 votes
asked Apr 15, 2017 in Technical by nriddick (370 points)
I have a user that was deleted because they left the company and now my managers are requesting chat logs for legal purposes.  I cannot find them.  Are the users logs deleted when the user is deleted?

Thank you.

2 Answers

0 votes
answered Jul 20, 2017 by kevin Luther (480 points)
selected Oct 9 by nriddick
Best answer
yes..it works!
0 votes
answered Apr 15, 2017 by Ramesh Rangan (10,100 points)

Sorry for the delay.

You can find the Chat Log of the deleted User at the ‘Chat History Log Storage Path’ you configured at your Server Manager > Configuration.

Please send us your Client DB file ‘OM.db3’ as well as mention the Name of the user who has been deleted to support@srimax.com We will refer and explain how can you view the Chat History of that particular deleted user.

OM.db3 from Client:

1. Right click on the Users List page, select the Open Received Folder option.
2. Go back to the folder like ‘DHAAA’ on the files Directory list.
3. Now, you can see the DB file ‘OM.db3’ to be sent us.

Thanks for your patience.

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