Remote control desktop sharing not working

Question

Hi, i did'nt revceive any details on this.

The advice i've receiced is to reinstall the server and the client with the latest version.

The remote control still not working.when i share a desktop. It's a feature we want to work before buying the product. For now we only view the desktop.

thank you.

Answer 1

Please make sure desktop sharing is enabled in Server Manager.

• Server Manager   >>   configuration   >>   client settings    >>   Enable desktop sharing.
• You can also check : http://support.outputmessenger.com/voice-video-calls-not-working/
• Make sure whether you gave permission to share your desktop in your OUM(Output Messenger) client's Settings. Settings >> Other Options >> Remote Desktop >> Choose your preference and save changes.
  • Share desktop cursor - remote user can only able to see your desktop and its cursor movement.
  • Allow remote user to control my desktop - remote user can make changes in your desktop.

Hope these will help you.

Thank You!

Answer 2

Can you please email your Team viewer details to support@srimax.com, so that we can remote login & check your issue.

Thanks