Mobile app disconnects when phone goes idle?

Question

When my iPhone 6 goes to standby, the mobile app seems to disconnect from the server (perhaps it times out after a certain period?). Is there some way to change this behavior? I'd like to be able to use this when out of the office, but if I don't get an immediate response from the other person before it times out, I never see the messages.

Answer 1

By default iPhone will disconnect idle application from server to save battery. But we will have push notifications in such period. You will be informed when you receive new message.

But also right now in output messenger, we are doing that only when you are offline in other devices too. Suppose if you have left login in Output Messenger Desktop client, the message will be delivered only to desktop & no push notification will be sent to your mobile. If all other clients are disconnected, then Output Messenger server will send push notification to your mobile device.

We are working right now to send mobile notifications for idle, Stepped Out & lunch status too.Hope in 2 weeks time, we will release the updated version.

For now, you can make sure to exit the desktop client while you are moving out of the office.

Comments

it doesn't seem to work, I Logged out from the Desktop, and had someone send me a text, but the app on my iPhone never received it until I have the App open and refreshed, but as soon as I go out of the App it goes Offline and no msg is received

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We have resolved the notification issues with our recent version releases. Hence, please try again with latest Server version # 1.0.97 and iOS Client version #1.0.11.

You can download latest Server from the following downloads page and update.

http://www.outputmessenger.com/lan-messenger-downloads/

Steps to Update Server:

1. Stop Output Messenger Server Service, if it is running.
2. Exit Output Messenger Server Manager Tool, if it is running.
3. Install new updated Server over existing version
4. Start the Service.

And download the latest iOS Client version from following page.

https://itunes.apple.com/us/app/output-messenger/id924013474

Hope this helps you.

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Thank you, I updated the Server version, and now it does work that when the user signs out from the desktop client the chat will be sent to the Mobile and include a notification.

but only if the user remembers to sign out...  will that change that even if user is still signed in on the Desktop client it should still push it to all clients including the Mobile client, at least the notification bubble should work, so when user stepped away from desktop ...

Thanks again

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Yes. Now, Output Messenger pushes notification to all clients including Mobile as you ask. The users don't need to sign out from the Desktop client. Please try again.

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we just updated to latest version on server and client V1.3.0 and have on my iPhone version 1.0.17  and it seems this issue is now back, I am not getting any msgs to the mobile app

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FYI: If there are multiple notifications to the same device within a short period of time, the iOS push service will block the notifications. Hence, the notifications won’t work as we expect.

To follow that business standards, Output Messenger sends Push Notification to the Mobile device for the unread messages. That is, if the message got read on Desktop Client, there will be no notification on Mobile for it.

Hope this helps you.

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We are now evaluating OutPut Messenger. I see that my IPhone app keeps going offline everytime I close the application and I don't see any notification. I am using the latest server version 1.3.3.0 and latest Mobile application version: 1.0.18. This is very important to us and we need to see this is working.

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Sorry, there is a problem in sending notification for iOS 10. We are working towards to resolve the issue and will submit the next Mobile application version along with that fix to iTunes App Store on Monday.

Hence, the latest Mobile app version might be available to you at the mid of next week after approved by App Store.

Thanks for your patience.

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We have lastest server and IOS software version (1.0.19) and still not able to receive notifications.  Even with desktop client closed.

I Only get bubble notification after open the App.

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Unfortunately, we found minor issues with the Beta Testing of iOS Push Notification. We are working towards to resolve them. Sorry for the inconvenience.

We will provide you the fix with our next Server version to be released at the mid of next week.

Thanks again for your patience.

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We have released our Output Messenger latest Server version # 1.4.0 Please download it from the following link and update then try the iOS Push Notification.

http://www.outputmessenger.com/OutputMessengerServerSetup.zip

Thanks again for your patience.